Product support
Warranty information
Warranty eligibility depends on the exact genuine OEM product, manufacturer rules, and regional requirements.
Product identification
CJY's OEM catalog lists new genuine manufacturer products and does not offer compatible or remanufactured substitutes. The product listing and order confirmation identify the manufacturer and exact model. Contact CJY if you need help with a specific product.
Manufacturer coverage
Any manufacturer warranty is provided by the manufacturer and is subject to its own eligibility rules, exclusions, regional requirements, and service procedures. Product pages and checkout disclosures will identify confirmed coverage before a live purchase.
Keep your records
Customers should retain the CJY International order confirmation, cartridge model label, lot or serial information where present, retail packaging, and all included documentation. These items may be required for support, a return, or a warranty claim.
Need help?
Email jeff@cjyinternational.com or call (302) 522-4800 with the printer model, cartridge number, order information, and a description of the issue.
Last updated: July 10, 2026